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Frequently asked questions

How does the AI work?

TryonMe sends your selected photos to the image model you choose. Virtual try-on supports tops, bottoms, full outfits, and shoes. The model aims to preserve your appearance, pose, and background, but generated images can contain mistakes.

Are my photos saved on your servers?

Try-on input photos are sent to our server, forwarded to Google for AI processing, and are not retained as input images. We store metadata about each try-on attempt (timestamp, success/failure, duration). Photos you explicitly add to your wardrobe are stored privately in your account so they can sync across iOS, Android, web, Chrome, and Safari when you sign in with the same account. Read more in our Privacy Policy.

Why did my try-on fail?

Common causes:

• Network interruption — try again on a stable connection.
• The clothing photo is too low-resolution or unclear.
• The model photo doesn't show the upper body clearly.
• You ran out of credits.

Failed try-ons don't consume credits. If a failure persists, please email us with your device model and the time of the attempt.

What's a "credit"?

Each successful try-on uses the credit amount shown for the selected model and quality. New accounts get 5 free credits. You can buy more from the Credits screen when purchases are available, or redeem a promo code if you have one.

How do I download the app?

The iOS app is available on the App Store: Download TryonMe. The Android release is in preparation; a Play Store link will appear here after it is published.

How do I restore purchases?

Open the Credits screen and tap "Restore Purchases". The store that processed an eligible purchase will provide its transaction to TryonMe for account reconciliation.

How do I delete my account?

Open TryonMe on Android, iPhone, or iPad → Settings → Delete Account, then confirm. Your profile, cloud photos, history, credits, and authentication record are removed as the request is processed.

If you no longer have access to the app, email us at support@appnor.io with the subject "Delete my account" and we'll handle it manually within 30 days.

For full details, see our Account Deletion page.

How do I delete selected data without closing my account?

In TryonMe, open your wardrobe, model photos, Identity Pack, or History and delete the item you no longer want. Android and iOS generated results in History are stored on that device; deleting one removes its local app copy. Signed-in wardrobe, model, and Identity Pack photos are stored privately in your account and are removed from that account when you delete them. Web results saved to private cloud history can be removed from the web app.

To request deletion of other selected account data while keeping your account, email support@appnor.io with the subject "Delete selected TryonMe data". State which data you want removed and the email address used to sign in so we can verify the account. We process verified requests within 30 days. Required purchase and fraud-prevention records may be retained as described in our Privacy Policy.

Can I use TryonMe on iPad or Android?

The iOS app works on iPhone and iPad running iOS 17 or later. The Android app is being prepared for Google Play and is not yet available to download there.

Does TryonMe work offline?

The app's UI and your saved try-ons work offline, but generating a new try-on requires an internet connection (the AI runs in the cloud).

What's the triple-tap shortcut?

We're rolling out a Back Tap shortcut that lets you snap a screenshot and import it into TryonMe in one gesture. The setup screen in the app will guide you when it's ready.

I have a feature idea / bug report.

We love hearing from users. Email support@appnor.io with your idea or repro steps.