ACCOUNT · TRYONME

DELETE ACCOUNT

You can delete your TryonMe account at any time. Here's how — and exactly what happens to your data when you do.

Option 1 — From the app

Open TryonMe on your Android phone, iPhone, or iPad.
Open Settings from the app's home screen. On Android, scroll to the Settings card if needed.
Scroll down and tap Delete Account.
Confirm the deletion when prompted.

The app sends your request as soon as you confirm. Your profile, cloud photos, history, and account access are removed as the request is processed. Some minimal purchase transaction identifiers may be kept without a link to your profile to prevent duplicate credit or refund processing; records required by law may also be retained.

Option 2 — By email

If you no longer have access to the app, send an email to support@appnor.io with the subject line "Delete my account". Include the email address you used to sign in so we can locate your account.

We will process your request within 30 days and confirm by email once complete.

What gets deleted

Profile information — email, display name, avatar.
Credit balance — any remaining credits are forfeited.
Try-on history — all metadata records.
Wardrobe items — private wardrobe metadata and uploaded clothing photos.
Authentication record — your Apple or Google sign-in link is revoked.
Purchase history and credits — your account-linked balance and purchase history are removed. Minimal transaction identifiers may remain disconnected from your profile to prevent replay or to meet legal obligations.

Local photos remain on your device. Model photos and generated try-on results stored locally in the app are removed from that device when you delete local app data or uninstall the app. Wardrobe photos stored in your account are deleted server-side with the account deletion request.

Timeline

Account data is removed from our systems within 30 days of your deletion request. Some anonymized, aggregated records (such as total try-on counts) may be retained for service improvement but cannot be linked back to you.

Questions?

If you have any questions about account deletion, contact us at support@appnor.io.

For more information about how we handle your data, see our Privacy Policy.